Guest information

EXAMPLE COPY BELOW

Welcome

On behalf of the team I thank you for choosing to stay at the Bridgeport Hotel and wish you an enjoyable stay.

This guest guest information is designed to assist you with useful information and services to help ensure your visit is a memorable one.

The hotel team is on hand to assist with any matter and will be pleased to offer advice as to your itinerary here in Perth. Please contact reception in person or by dialing ‘9’ for assistance.

We value your patronage within our hotel and we trust your stay with us will be a most pleasant one. We would also greatly appreciate any feedback you may have to ensure the hotel continues to facilitate the best possible experience for our guests.

Kind regards,

Mary-Lou Corcoran
General Manager

 

 GUEST INFORMATION

 RECEPTION

To contact Reception please dial 9 from your room phone or (08) from your mobile device.

 

ACCOUNTS

Accounts are issued on departure and are due for payment immediately. Surcharges may apply for credit card payments (see Credit Cards).

 

AIR CONDITIONING/HEATING

Your room is individually equipped with reverse cycle air conditioning. If the air conditioner is not operating correctly, firstly check that the correct mode has been selected. There is a mode button on the control unit (or remote control) which can change the unit from heating to cooling. For any further instructions, please contact reception. Some of our air conditioners have sensors that will turn the unit off if doors or windows are left open.

 

AIRPORT

The Perth International and Domestic Airport is located within close proximity to the hotel and travelling time varies depending on the terminal and traffic.

 

ATM

There nearest ATM is located at

 

BANKS

Bank West                                         13 17 19
NAB                                                  13 22 65
Westpac                                           13 17 19

 

BLANKETS

Blankets are located in your wardrobe. For an extra blanket, please contact reception.

 

BREAKFAST

Our continental buffet breakfast is not currently available.  A full breakfast menu is available daily in the restaurant or via room service (additional charges apply to both). Please refer to the ‘Dining’ section of your compendium for breakfast hours.

 

BUSINESS SERVICES

Photocopying, faxing and printing services are available at reception (additional charges apply).

 

CANCELLATION

Should it be necessary to cancel or amend your reservation, please contact reception.

 

CAR PARKING

Please enjoy complimentary 24-hour access to our guest carpark for your accommodation dates. Each room has a carpark close to the room.  If you require short or long term parking while you are away, please contact reception for rates and details.

 

CAR RENTAL

Reception can assist you in the hire of a rental vehicle.

 

CHECK-IN/ CHECK-OUT

Check-in time is 2.00pm.
Check-out time is 10.00am

Please contact reception to request late checkout – (additional charges may apply).

 

CHEMIST

Located at

CREDIT CARDS

We accept most major credit cards:

VISA/MasterCard – 1.3% surcharge
AMEX – 1.3% surcharge
Diners Club – 1.3% surcharge

 

DENTIST

Located at

 

DINING

With a relaxing and laid back feel, Restaurant is ideal for a convenient and quality meal and has something for everyone! Opening hours & menu are available

Room service is available – please dial 3 to make your order – a delivery  surcharge of $5.00 will apply

 

DOCTOR

Is….

The closest hospital is

For all emergencies, please contact 000 and advise reception.

 

FACILITIES  

Our facilities are complimentary for all guests staying with us. Guests are invited to relax by the outdoor swimming pool, perfect for those warm summer days.

 

GUEST AMENITIES

The hotel provides some basic personal amenities for you to use in your en-suite bathroom. For forgotten items, a limited supply of additional toiletries is available for purchase from reception.

 

HAIRDRYERS

A hairdryer is available from reception.

 

HOUSEKEEPING

All rooms are serviced daily unless you are on a special weekly rate. If you do not require your room to be serviced, please notify reception.

 

IRON/IRONING BOARD

An iron and ironing board are located in the wardrobe of your room.

 

LAUNDRY

The guest laundry is located

 

LUGGAGE STORAGE

This service is available to all guests at no charge. Please contact reception to make arrangements.

 

MAINTENANCE

Should any appliances, fittings or services require attention please advise reception by dialing 9 and we will address the issue as soon as possible.

 

NOISE

To ensure the comfort and privacy of all our guests, we kindly ask  that visitors not staying in the hotel leave hotel rooms by 10.00pm.

 

PILLOWS

Spare pillows are located in your wardrobe.

 

POST OFFICE

Australia Post

located at

 

RECEPTION HOURS

Reception is open 24 hours a day, please dial 9 if you require any assistance.

 

RESERVATIONS

For your next visit please contact reception to make a reservation. We look forward to welcoming you back again soon.

 

ROOM SERVICE

An room service menu is available for breakfast and dinner, 7 days a week.  A room service surcharge of $5.00 applies for all orders after 7.00am. see men

Please dial  for room service orders.

 

SMOKING

Smoking is not permitted inside hotel rooms. Additional charges may apply if evidence of smoking is present.

 

SWIMMING POOL

Relax by the outdoor swimming pool located in the middle of the property. The pool is open daily but only during daylight hours. Pool towels are available from reception.

 

TAXI

Dial 9 to place an order for a taxi. Although the taxi service is usually very reliable we recommend you book your taxi in advance.

 

TOURS

Reception will be happy to offer advice and make tour bookings on your behalf.

 

TOWELS

To help save the environment please leave only the towels you want laundered on the bathroom floor. If you require extra towels, please see reception or dial 9.

WI-FI

Complimentary wireless internet is available to all guests. Access details are available from reception.

 

SECURITY

All rooms are fitted with self-locking electronic lock for your security. We recommend that you ensure that the door is securely closed before retiring for the night. Please ensure that your vehicle is also locked and that no valuables are left within sight.

 

SMOKING

All rooms are designated Non-Smoking. Smoking will only be allowed outside the building. Smoking within our hotel rooms is considered to be malicious damage. If a room is found to have been used for smoking by the guests or invitees of the guests a minimum charge of $200.00 will be charged to the guests account or credit card supplied at check-in to compensate for:

 

SMOKE DETECTORS

All rooms are fitted with smoke detectors. Should you accidentally trigger your smoke detector please contact reception straight away. Triggering a smoke detector will also trigger adjoining rooms in your section of the hotel. Attempting to disconnect or tamper with detectors will also trigger them.

 

To contact Reception please dial 9 from your room phone or (08) from your mobile device.